Refund Policy

Refund Policy for Mr Delivery Man

Last Updated: 17/12/23

Thank you for using Mr Delivery Man. We strive to provide a seamless and reliable delivery service. Please read this policy carefully to understand your rights and responsibilities regarding refunds.

1. Refund Eligibility

We understand that situations may arise where a refund is necessary. Refunds may be considered under the following circumstances:

  • Service Failure: If our service fails to meet the agreed-upon delivery standards, resulting in a significant delay or non-delivery.

  • Order Cancellation: Refunds for order cancellations are subject to the cancellation policy outlined in our Terms and Conditions.

2. How to Request a Refund

To request a refund, you must contact our customer support within [number of days, e.g., 7 days] of the service issue. Please provide the following information when contacting us:

  • Your name
  • Order number
  • Date of the order
  • Reason for the refund request
  • Any supporting documentation or evidence

3. Refund Process

Once we receive your refund request, we will review it and notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be automatically applied to your original method of payment within [number of days, e.g., 7 days].

4. Non-Refundable Items

Certain items or services may be non-refundable. These may include, but are not limited to, fees associated with the delivery service, processing fees, and other non-service charges. Please check the specifics of your order for details.

5. Contact Us

If you have any questions about our refund policy, please contact our customer support at [Your Contact Information].

6. Changes to This Refund Policy

We reserve the right to update or change our refund policy at any time. Any changes will be effective immediately and will be posted on this page.